At Balvin International Corporation, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive refund policy to facilitate easy returns and refunds. Please read the following details carefully.
1. Eligibility for Refunds
- Time Frame: You must request a refund within 30 days of the delivery date.
- Condition of Items: Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
- Non-Refundable Items: Certain items are non-refundable, including:
- Intimate apparel such as underwear and socks.
- Custom or personalized items.
- Items marked as final sale.
2. Initiating a Return
- Return Authorization: Before returning any item, you must contact our customer service team at [Email Address] to obtain a Return Authorization (RA) number.
- Return Shipping: You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure your return is received.
3. Processing Your Return
- Inspection: Once we receive your return, we will inspect the item to ensure it meets the eligibility criteria.
- Approval: If the item is approved, we will process your refund. If the item is not approved, we will notify you via email.
4. Refund Methods
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Please allow 5-7 business days for the refund to be processed and reflected in your account after we receive and approve the returned item.
5. Exchanges
- Direct Exchange: We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.
6. Defective or Incorrect Items
- Reporting Issues: If you receive a defective or incorrect item, please contact our customer service team within 7 days of delivery.
- Return Shipping: We will cover the cost of return shipping for defective or incorrect items.
- Replacement: Upon receipt and inspection of the defective or incorrect item, we will send you a replacement at no additional cost or issue a full refund, including any original shipping charges.
7. Late or Missing Refunds
- Check Your Account: If you haven’t received a refund yet, first check your bank account again.
- Contact Your Bank: Then contact your credit card company or bank. It may take some time before your refund is officially posted.
- Customer Service: If you’ve done all of this and still have not received your refund, please contact us at [Email Address].
8. Contact Us
If you have any questions about our refund policy, please contact us at: info@balvin.in
We are committed to ensuring your satisfaction with our products and services. Thank you for shopping with Balvin International Corporation!
