At Balvin International Corporation, we aim to provide you with the highest quality hosiery and clothing products. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your satisfaction. Please read the details below carefully.
1. Eligibility for Returns
- Time Frame: Returns must be initiated within 30 days of the delivery date.
- Condition of Items: Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
- Non-Returnable Items: Certain items cannot be returned, including:
- Intimate apparel such as underwear and socks.
- Custom or personalized items.
- Items marked as final sale.
2. Initiating a Return
- Return Authorization: Before returning any item, you must contact our customer service team at [Email Address] to obtain a Return Authorization (RA) number.
- Return Shipping: You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure your return is received.
3. Return Process
- Packing: Pack the item securely in its original packaging, including all paperwork, parts, and accessories. All items must be returned in good condition to ensure a full refund.
- Shipping: Include the Return Authorization (RA) number inside the package and send it to the address provided by our customer service team. Be sure to use a reliable shipping service that offers tracking.
- Shipping Costs: The customer is responsible for return shipping costs unless the item is defective or incorrect.
4. Processing Your Return
- Inspection: Once we receive your return, we will inspect the item to ensure it meets the eligibility criteria.
- Approval: If the item is approved, we will process your refund. If the item is not approved, we will notify you via email.
5. Refund Methods
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Please allow 5-7 business days for the refund to be processed and reflected in your account after we receive and approve the returned item.
6. Exchanges
- Direct Exchange: We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.
7. Defective or Incorrect Items
- Reporting Issues: If you receive a defective or incorrect item, please contact our customer service team within 7 days of delivery.
- Return Shipping: We will cover the cost of return shipping for defective or incorrect items.
- Replacement: Upon receipt and inspection of the defective or incorrect item, we will send you a replacement at no additional cost or issue a full refund, including any original shipping charges.
8. Late or Missing Refunds
- Check Your Account: If you haven’t received a refund yet, first check your bank account again.
- Contact Your Bank: Then contact your credit card company or bank. It may take some time before your refund is officially posted.
- Customer Service: If you’ve done all of this and still have not received your refund, please contact us at [Email Address].
9. Contact Us
If you have any questions about our return policy, please contact us at:support@balvin.in
Thank you for shopping with Balvin International Corporation! We value your satisfaction and appreciate your business.
